Policies

Terms and Conditions

Last Updated: February 13, 2025

Welcome to MADA! By accessing or purchasing from our website, you agree to abide by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Terms

  • Acceptance of Terms: By using our website, you confirm that you accept these Terms & Conditions in full. If you disagree with any part of the terms, please do not use our website.
  • Modification of Terms: We reserve the right to modify these Terms & Conditions at any time. All changes will be posted on this page, and it is your responsibility to review them periodically.

2. Products and Pricing

  • Product Descriptions: We make every effort to accurately describe our products. However, we do not guarantee that the descriptions, images, or content are error-free. We reserve the right to correct any mistakes, inaccuracies, or omissions.
  • Pricing: Prices for products are subject to change without notice. We make reasonable efforts to ensure the prices displayed are accurate. If a pricing error is discovered, we will notify you and offer the option to cancel your order.
  • Availability: Product availability is subject to change. We cannot guarantee that all products will be in stock at all times.

3. Orders

  • Order Confirmation: After placing an order, you will receive an order confirmation via email. This does not constitute an acceptance of your order. We reserve the right to cancel or refuse any order at our discretion.
  • Payment: Payment must be made at the time of purchase via cash on delivery.
  • Shipping: Orders are processed within 2-3 working days and shipped via our designated courier. Shipping costs will be added to your total during checkout. You are responsible for providing accurate shipping information, and we are not liable for any delays caused by incorrect information.

4. Returns and Refunds

  • Returns Policy: We want you to be completely satisfied with your purchase. If you are not satisfied, you may return products within 1 day of receipt. Products must be unopened and in their original condition for a full refund or exchange.
  • Refunds: Once a return is processed, refunds will be issued to the original payment method. Please allow up to 30 number of days for the refund to appear in your account.
  • Damaged Goods: If you receive a damaged or defective product, please contact us immediately at info@emf.ae We will arrange for a replacement or refund.

5. Privacy and Data Protection

  • Personal Information: We collect personal information, such as your name, address, and payment details, to process orders and provide a better customer experience. We are committed to protecting your privacy. Please refer to our Privacy Policy for more details on how we handle your personal information.
  • Cookies: We use cookies to enhance your browsing experience. By using the website, you consent to the use of cookies as outlined in our Cookie Policy.

6. Intellectual Property

  • Copyright: All content on this website, including text, images, logos, and graphics, is the property of MADA and is protected by copyright laws.
  • Trademarks: "MADA" and our logo are trademarks of our company. You may not use these trademarks without our prior written consent.

7. Limitation of Liability

  • No Warranties: Our website and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted or error-free.
  • Liability Limitation: To the maximum extent permitted by law, MADA is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Consumer rights based on consumer protection law no. (​24). Any disputes arising from the use of our website or products will be resolved in the courts of Dubai Economy and Tourism.

9. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us at:

MADA
Email: info@emf.ae
Phone: (+971) 43 38 83 33
Address: Sheikh Zayed Road, PO Box 5721 Dubai, UAE